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How to Cancel an Afterpay Order as a Customer

Afterpay Limited is a financial technology company established in 2014 by Nick Molnar and Anthony Eisen. Companies are famous for their buy now, pay later service which means a person can purchase anything on EMI and the company does not charge any type of interest on the Money they lend it. It provides services in Australia, the United Kingdom, Canada, the United States, and New Zealand. Here we will discuss how to cancel an Afterpay order as a customer.

In 2017, Afterpay tied up with Touchcorp and renamed it Afterpay Touch Group. But In 2019, the Company again changed its name to Afterpay Limited. In August 2021, Afterpay Limited agreed with American payments company Square, Inc. to acquire Afterpay for US$29 billion.

1. How to Cancel an Afterpay Order as a Customer

It’s essential to act promptly because some retailers have strict cancellation policies or deadlines. If you encounter any issues during the cancellation process, you can also reach out to Afterpay’s customer service for assistance. Following are the steps on how to cancel an Afterpay order as a customer.

1.1. Contact the Retailer

How to cancel an Afterpay order as a customer
Source: Pixabay

If you want to cancel your order, your first step is to reach out to the retailer from whom you can make the purchase. You can easily get contact information for the shop and its retailer from the payment receipt or email confirmation.

1.2. Inquire About Cancellation Policy

Retailer
Source: Pexels

Once you reach out to the retailer, the next step is to ask the retailer about the cancellation policy of the product you reach. They might have specific guidelines or deadlines.

1.3. Provide Order Details:

purchase receipt
Source: Pixabay

If you want to cancel the order, the order receipt and payment details are very essential for the return. Collect all receipts and show the retailer that you are the primary owner of the product, which is proof that you made a purchase from the same retailer.

1.4. Request Cancellation:

Tell them that you want to cancel the order and the reason for the cancellation if required.

1.5. Follow Retailer’s Instructions:

Contact retailer
Source: Pexels

Follow every step-by-step instruction given by the retailer to cancel the order. They might tell you some steps to take to cancel the order. Follow each step carefully and provide the right information so that your request does not get cancelled.

1.6. Monitor Payment Plan:

Refund money
Source: Pixabay

Once you follow each step of cancellation, go to your Afterpay account and monitor your cancellation or refund request there.

1.7. Confirmation:

Once you get cancellation information on the Afterpay app, go and check with the retailer to see if your order may be cancelled.

1.8. Follow up if Necessary:

Customer support
Source: Pixabay


If you see any delay in the refund, do not hesitate to contact the retailer and Afterpay customer support. Anyone may have a delay, so ask them the reason for the delay. Sometimes, the wrong information is filled out, which may delay your refund. Provide them with the correct information regarding your order. That will work on getting a refund.

1.9. Understand Refund Policies:

terms and condition
Source: Pixabay


Sometimes you do not get a full refund or a partial refund of the price. This is because of the refund policy of the retailer, which they tell you about before purchase. So, be aware of the refund policy of the product you purchase. Be ready to get a refund under the refund policy and instructions provided in the policies.

1.10. Learn From the Experience:

Once you cancel the order, learn from your experience that you should always purchase a product after reading the refund and return policy. You will also learn how to cancel an order if it is appropriate and about customer service at Afterpay.

2. Final Words

Afterpay is one of the fastest-growing online purchasing platforms, and its services are so smooth that anyone can easily exchange or cancel a product. Every product has a cancellation policy that was updated by the retailer itself, and the platform has no interference in it. So, the cancellation of any product depends on the retailer’s policy. But if cancellation is available on the product you purchase, you can easily cancel it by following certain steps as per the retailer.

Once your cancellation is approved by the retailer, you can see your refund amount in your Afterpay wallet, but sometimes it is not reflected. In such a case, you can contact Afterpay Customer Support, and they can resolve your query in 24 hours. Afterpay is one of the best platforms for customers to exchange or cancel any product.

Frequently Asked Question

1. Can I cancel my order if it has already been processed or shipped?
If orders have already been shipped, then it is difficult to cancel them. However, you can contact the retailer or go through the cancellation policies. There, you may find a solution to your query because cancellation properly depends on the product’s cancellation policy.

2. Will I receive a full refund for the cancelled order?
That was dependent on the cancellation policy of the product. Sometimes it provides a full refund, and sometimes it provides a half refund. For some products, there is no refund policy. So, go through the cancellation policy before purchasing any product.

3. Can I cancel the product I received from Afterpay?
That simply depends on the cancellation policy of the product. In some cases, it provides only an exchange option if you get a defective or wrong item. But to cancel, you have to give a valid reason for cancellation if cancellations are available from the retailer.

4. What should I do if I get a problem with the cancellation of an Afterpay order?
If you have difficulties returning or canceling an order, then go and talk to the retailer first. They will tell you the steps to cancel the order. Once you follow each step accordingly, go to Afterpay customer service and ask the reason for the delay in the refund if it has not been initiated.

Last Updated on by rahuldey7417

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