Toronto has some notoriety when it comes to healthcare wait times – but as one commuter figured out, we have to wait for a lot of things.
A recent taxi ride during the Toronto marathon, for instance, has sparked complaints of overcharging by a passenger. They claim they were charged $60 for a short 6-7 block trip from Union Station to Charles and Church Streets.
The incident occurred when the passenger had family members arriving by train from Cornwall. Due to road closures and heavy traffic caused by the marathon, the cab ride took longer than expected. The passenger believes that the driver may have taken advantage of the situation after noticing the rural appearance of the visitors. “When he saw my friends, he asked where they were from, and as soon as they said Cornwall, I think he figured he’d found a couple of rubes,” the passenger remarked.
Despite feeling that the fare was unreasonably high, the passenger paid the $60 charge, including a $10 tip, out of fear that the driver might withhold the luggage. “I paid the fare because I was afraid if I didn’t, he’d refuse to give my friends their luggage,” the passenger explained. To ensure accountability, they documented the cab’s license number, driver details, and vehicle information.
When the passenger attempted to file a complaint with Toronto’s 311 service, they encountered long wait times and turned to the community for advice. Responses from local residents varied. One commenter suggested, “Start with the company he works for. Chances are he is not owner-operator.” Another noted, “And you can email 311 instead of calling—they do respond.”
Some residents pointed out that while marathon-related traffic could explain a longer travel time, the fare still seemed excessive for the distance. “A normal fare for that distance would be $12-$15. Double it due to gridlock, maybe $30. This guy said $60 before we were anywhere near our destination,” one commenter added.
Others highlighted the importance of being vigilant when taking a taxi. “His name and license should be in view whilst in the car, and if the driver does not match the picture, get out,” advised another user. Others recommended alternatives like ride-hailing apps to avoid similar issues in the future.
The incident has raised questions about the need for better oversight and clearer communication regarding taxi fares during special events, particularly when visitors and newcomers to the city are involved.
Last Updated on by Icy Canada Team
